Frequently Asked Questions
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What payment methods can I use?
We offer 35 different payment methods including major providers like Mastercard, Visa, American Express, PayPal, Apple Pay, as well as many different local payment method
How can I track my order
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly
What is your return policy?
We accept returns within 30 days provided the items are unused, in their original packaging, and have all tags attached. For more details, visit our Returns & Refunds page.
What should I do if m order arrives damaged?
If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email support@yxzstudios.com with:
– Your order number
– Clear photos of the damage
– A short description of the issue
We’ll make it right as quickly as possible. Thank you for being part of our Coraline community — your satisfaction matters to us.
Where do I enter my discount?
You can enter your discount code at checkout. On the checkout page, look for the “Discount Code” box, type in your code, and click “Apply.” The discount will be reflected in your total. If you have any issues, feel free to contact us.
Note: Our Buy 3 Get 1 Deal gets applied automatically. No need to insert anything!
Other questions?
You can contact us through our contact page! We will be happy to assist you.